Privacy Policy

This Privacy Policy explains how Propertych ("we", "us", "our") collects, uses, discloses, and protects your personal data when you use our website and exam preparation service at www.propertych.sg (the "Service"). We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

By using the Service, you consent to the collection and use of your personal data as described in this policy.

1. Information we collect

• Account information: your name and email address when you register.
• Payment information: payments are processed by Stripe. We do not collect or store your full card details. We receive limited information such as the payment status, amount, and the plan purchased.
• Usage data: your activity on the Service, such as questions attempted, answers, scores, and study progress.
• Feedback and survey responses: answers you provide to our pricing or product surveys, and messages you send us through the contact form.
• Technical data: basic information such as device, browser, and log data needed to operate and secure the Service.

2. How we use your information

• To provide, maintain, and improve the Service and your access to it.
• To process payments and grant access to paid features.
• To send you service-related and follow-up emails (for example, account, payment, pricing surveys, and checkout reminders).
• To respond to your enquiries and provide support.
• To understand how the Service is used so we can improve content and pricing.
• To comply with legal obligations and protect against fraud or misuse.

3. Disclosure to third parties

We do not sell your personal data. We share it only with trusted service providers who help us run the Service, including:

• Stripe — payment processing.
• Supabase — authentication and database hosting.
• Resend — sending emails.
• Vercel — website hosting.

These providers may process data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure it receives a standard of protection comparable to the PDPA. We may also disclose data where required by law or to enforce our terms.

4. Data retention

We retain your personal data for as long as your account is active or as needed to provide the Service, and thereafter only as long as necessary for legitimate business or legal purposes. You may request deletion of your account and associated data by contacting us.

5. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent to our collection, use, or disclosure of your data (this may affect your ability to use the Service).

To exercise these rights, contact us at the email below.

7. Cookies

We use essential cookies and similar technologies to keep you logged in and to operate the Service. We do not use cookies for third-party advertising.

8. Children

The Service is intended for adults preparing for professional examinations and is not directed at individuals under 18. We do not knowingly collect data from children.

9. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above.

10. Contact us

If you have questions about this policy or how we handle your data, contact us at propertych.io@gmail.com or through our contact form.